This User Agreement along with Terms of Service (collectively, the "User Agreement") forms the terms and conditions for the use of services and products of Quest2Travel.com India Private Limited ("Quest2Travel").
Any person ("User") who is authorized personnel on behalf of corporate to manage the corporate's business travel needs and inquiries about or purchases any products or services made available by Quest2Travel through its platform, websites, mobile applications etc. (all the aforesaid platforms collectively referred to as "Sales Channels") for themselves or on behalf of other traveler of the corporate, agree to be governed by this User Agreement. The platform, websites and the mobile applications of Quest2Travel are collectively referred to as 'Website'.
Both User and Quest2Travel are individually referred to as 'Party' and collectively referred to as 'Parties' to the User Agreement.
The User must be at least 18 years of age and must possess the legal authority to enter into an agreement so as become a User and use the services of Quest2Travel. If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website.
As a minor if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your account and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.
Before using the Website, approaching any Sales Channels or procuring the services of Quest2Travel, the Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User's dealings and transactions with Quest2Travel. If the User does not agree with any part of this Agreement, then the User must not avail Quest2travel's services and must not access or approach the Sales Channels of Quest2travel.
All rights and liabilities of the User and Quest2Travel with respect to any services or product facilitated by Quest2Travel shall be restricted to the scope of this User Agreement.
All content provided through various Sales Channels, including but not limited to audio, images, software, text, icons and such similar content ("Content"), are registered by Quest2Travel and protected under applicable intellectual property laws. User cannot use this Content for any other purpose, except as specified herein.
User agrees to follow all instructions provided by Quest2Travel which will prescribe the way such User may use the Content.
There are a number of proprietary logos, service marks and trademarks displayed on the Website and through other Sales Channels of Quest2Travel, as may be applicable. Quest2Travel does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law.
The Website is meant to be used by bonafide User(s) for a lawful use.
User shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever.
Access to the Website may only be available to registered User(s). The process of registration, may require the User to answer certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to Quest2Travel is true and accurate.
Quest2Travel reserves the right, in its sole discretion, to terminate the access to the Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever.
Quest2Travel will always make its best endeavors to ensure that the content on its websites or other sales channels are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website or any other Sales Channel is done entirely at the User's own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information.
Quest2Travel reserves the right to periodically make improvements or changes in its Website at any time without any prior notice to the User. User(s) are requested to report any content on the Website which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to sales@quest2travel.com. On receiving such report, Quest2Travel reserves the right to investigate and/or take such action as the corporate may deem appropriate.
Unless Quest2Travel explicitly acts as a reseller in certain scenarios, Quest2Travel always acts as a facilitator by connecting the User with the respective ultimate service providers like airlines, hotels, restaurants, bus operators etc. (collectively referred to as "Service Providers"). Quest2Travel's liability is limited to providing the User with a confirmed booking as selected by the User.
Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. Quest2Travel will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider.
• Quest2Travel assumes no liability for the standard of services as provided by the respective Service Providers.
• Quest2Travel provides no guarantee with regard to their quality or fitness as represented.
• Quest2Travel doesn't guarantee the availability of any services as listed by a Service Provider.
By making a booking, User understands Quest2Travel merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not Quest2Travel. Thus, the ultimate contract of service is between User and Service Provider.
Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement.
If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto.
The User undertakes to abide by all procedures and guidelines, as modified from time to time, in connection with the use of the services available through Quest2Travel. The User further undertakes to comply with all applicable laws, regulations, orders, directions etc. issued by either the Central Government, State Government, District Authorities or any other statutory body empowered to do so w.r.t use of services or for each transaction.
The services are provided on an "as is" and "as available" basis. Quest2Travel may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. Quest2Travel expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from Quest2Travel or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.
User also authorizes Quest2Travel's representative to contact such user over phone, message and email. This consent shall supersede any preferences set by such User through national customer preference register (NCPR) or any other similar preferences.
While registering on the Website, the User will have to choose a password to access that User's account and User shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is the duty of the User to notify Quest2Travel immediately in writing of any unauthorized use of their password or account or any other breach of security. Quest2Travel will not be liable for any loss that may be incurred by the User as a result of unauthorized use of the password or account, either with or without the User's knowledge.
The User shall not use anyone else's account at any time. User understands that any information that is provided to this Website may be read or intercepted by others due to any breach of security at the User's end.
Quest2Travel keeps all the data in relation to payment information etc. secured and in an encrypted form in compliance with the applicable laws and regulations. However, for cases of fraud detection, offering bookings on credit (finance) etc., Quest2Travel may at times verify certain information of its Users as and when required.
Quest2Travel adopts the best industry standard to secure the information as provided by the User. However, Quest2Travel cannot guarantee that there will never be any security breach of its systems which may have an impact on User's information too.
The data of the User as available with Quest2Travel may be shared with concerned law enforcement agencies for any lawful or investigation purpose without the consent of the User.
In addition to the cost of booking as charged by the Service Providers, Quest2Travel reserves the right to charge certain fees in the nature of convenience fees or service fees. Quest2Travel further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed to the User before confirming the booking or collecting the payment from such User.
In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, Quest2Travel shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to Quest2Travel. In cases where the short charge is claimed prior to the utilization of the booking, Quest2Travel will be at liberty to cancel such bookings if the amount is not paid before the utilization date.
Any increase in the price charged by Quest2Travel on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.
In the rare circumstance of a booking not getting confirmed for any reason whatsoever, Quest2Travel will process the refund of the booking amount paid by the User and intimate the User about the same. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and Quest2Travel as the case may be. The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws.
The User agrees and understands that all payments shall only be made to bank accounts of Quest2Travel. Quest2Travel or its agents, representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of Quest2Travel. The User agrees that if that user transfers any amount against any booking or transaction to any bank account that is not legitimately held by Quest2Travel or to any personal account of any person, Quest2Travel shall not be held liable for the same. User shall not hold any right to recover from Quest2Travel any amount which is transferred by the User to any third party.
The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of Quest2Travel. The User shall immediately inform Quest2Travel if such details are demanded by any of its agents' employees or representatives. Quest2Travel shall not be liable for any loss that the User incurs for sharing the aforesaid details.
Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking. Booking(s) made by the User through Quest2Travel are subject to the applicable cancellation policy as set out on the booking page or as communicated to the customers in writing.
Quest2Travel will send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction or booking made by the User, via SMS, internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication detail provided by the User at the time of booking.
Quest2Travel may also contact the User through the modes mentioned above for any pending or failed bookings, to know the preference of the User for concluding the booking and also to help the User for the same.
The User hereby unconditionally consents that such communications via SMS, internet-based messaging applications like WhatsApp, voice call, email or any other mode by Quest2Travel are:
• upon the request and authorization of the User;
• 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI), and
• in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.
The User will indemnify Quest2Travel against all types of losses and damages incurred by Quest2Travel due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint raised by the User on Quest2Travel with respect to the communications mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever
Unless explicitly provided by Quest2Travel in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the User. In no case Quest2Travel shall accept any claims arising out of such scenarios.
Insurance, if any provided as a part of the service or product by Quest2Travel shall be as per the terms and conditions of the third-party insurance company. Quest2Travel merely acts as a facilitator in connecting the User with insurance company. The User shall contact the insurance company directly for any claims or disputes. Quest2Travel shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.
International bookings made through Quest2Travel are subject to the requirements of visa including but not limited to transit visa, OK TO BOARD which are to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the User intends to visit or transit through.
Quest2Travel is not responsible for any issues, including inability to travel, arising out of such visa requirements and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa, irrespective whether or not the User has availed the services of Quest2Travel for the visa process too. Refund, if any, will be as per the applicable terms of booking and cancellation policy.
There can be exceptional circumstances where Quest2Travel and / or the Service Providers may be unable to honor the confirmed bookings due to various reasons like act of God, labor unrest, insolvency, a pandemic, an epidemic, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of Quest2Travel. The User agrees that Quest2Travel being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. The User has to contact the Service Provider directly for any further resolutions and refunds.
The User agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, Quest2Travel's obligation shall be limited refunding the booking amount, if any, received from the customer. Such refund shall completely discharge Quest2Travel from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by the User.
In no event shall Quest2Travel and be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or any other Sales Channel.
Quest2Travel at its sole discretion reserves the right to not accept any booking without assigning any reason thereof.
Quest2Travel will not provide any service or share confirmed booking details till such time the complete consideration is received from the User.
In addition to other remedies and recourse available to Quest2Travel under this User Agreement or under applicable law, Quest2Travel may limit the User's activity, warn other users of the User's actions, immediately suspend or terminate the User's registration, or refuse to provide the User with access to the Website if:
• The User is in breach of this User Agreement; or
• Quest2Travel is unable to verify or authenticate any information provided by the User; or
• Quest2Travel believes that the User's actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability for the User, other users of Quest2Travel, or Quest2Travel itself.
User agrees that that the end service provider may refuse to provide the service(s), agreed to be provided to the User, for any booking made through Quest2Travel with/without assigning any reasons or owing to reasons including but not limited to behavioral issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of Quest2Travel and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end service provider and not Quest2Travel.
The User expressly undertakes to provide Quest2Travel with correct and valid information while making use of the Website under this User Agreement, and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from Quest2Travel.
In case Quest2Travel discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of the travelers is not correct or that any fact has been misrepresented by that User, Quest2Travel shall be entitled to appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User. In such an event, Qusest2Travel shall not be responsible or liable for any loss or damage that may be caused to the User or any other person in the booking, as a consequence of such cancellation of booking or services.
If any judicial, quasi-judicial, investigation agency, government authority approaches Quest2Travel to cancel any booking, Quest2Travel will cancel the same without approaching the concerned User whose booking has been cancelled.
The User shall not hold Quest2Travel responsible for any loss or damage arising out of measures taken by Quest2Travel for safeguarding its own interest and that of its genuine customers. This would also include Quest2Travel denying or cancelling any bookings on account of suspected fraud transactions.
The User agrees to indemnify, defend and hold harmless Quest2Travel, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-performance of any covenant by the User.
The User shall be solely liable for any breach of any country specific rules and regulations or general code of conduct and Quest2Travel cannot be held responsible for the same.
User agrees that due to recent outbreak of COVID-19 pandemic, which has been declared as a national disaster by the Government of India, there may be instances, where the end service provider either cancels the booking or refuses to provide the services, as agreed with the User, by assigning or not assigning any specific reason for such refusal. Refusal of service may be due to the reasons including but not limited to the User:
• exhibiting any symptoms associated with COVID 19.
• refusing to comply with safety advisories, like wearing protective gear, complying with social distancing norms etc.
• suffering of any ailment making the User vulnerable to the virus
• posing a threat to the health and safety of others
In such cases Quest2Travel will assume no liability for the refusal of service by the end service provider. The User also agrees that refund, if any, for such bookings will be processed by Quest2Travel to the User subject to receipt of the same from the end service provider.
User further understands that due to the outbreak of COVID-19, the Central Government through its ministries, State Governments and statutory bodies have/may come up with detailed set of guidelines or standard operating procedure (SOP) that a traveler will have to follow in order to undertake the travel.
The User agrees to abide with all such guidelines/SOP while undertaking any travel. Failure to abide by such detailed set of guidelines/SOP, may lead to a situation where the service provider or any person authorized by the Central Government, State Government or statutory body may disallow the User to undertake the travel. In such circumstances, Quest2Travel will not be held liable for such refusal to travel and refund, if any, shall be strictly as per the terms of the service provider.
User understands that the Central Government, State Governments and various other bodies, may mandate downloading of Arogya Setu App or submitting a self- declaration form prior to entering a transit point like airport, railway station etc. or at the time of checking-in for a flight, into a hotel etc. Accordingly, the User must ensure downloading of Arogya Setu App on their smartphones or provide any other alternate such as self-declaration when demanded.
User undertakes that all bookings are subject to certain minimum medical wellbeing criteria specified by the Govt. / appropriate authority from time to time. User should have no medical history of the COVID-19 virus 28 days before the date of scheduled travel, especially in case of inbound travel. In this regard the User may be required to furnish a medical proof or health declaration in a applicable format.
SEVERABILITY: If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this User Agreement shall continue to be in full force and effect.
JURISDICTION: This Agreement is subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Mumbai.
AMENDMENT TO THE USER AGREEMENT: Quest2Travel reserves the right to change the User Agreement from time to time. The User is responsible for regularly reviewing the User Agreement.
CONFIDENTIALITY: Any information which is specifically mentioned by Quest2Travel as confidential shall be maintained confidentially by the User and shall not be disclosed unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein.
FEEDBACK FROM CUSTOMER: Quest2Travel would like to know the feedback of the Users for improving its services. The User hereby authorizes Quest2Travel to contact the User for their feedback on various services offered by Quest2Travel. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time. In case the User chooses not to be contacted, such User shall write to Quest2Travel for specific exclusion at sales@quest2travel.com.
PRIVACY POLICY: User shall also refer to Quest2Travel available on Quest2Travel's website which governs use of the Websites. By using the Website, User agrees to the terms of the Privacy Policy and accordingly consents to the use of the User's personal information by Quest2Travel and its affiliates in accordance with the terms of the Privacy Policy.
"Terms of Service" available on Quest2Travel's website details out terms & conditions applicable on various services or products facilitated by Quest2Travel. The User should refer to the relevant Terms of Service applicable for the given product or service as booked by the User. Such Terms of Service are binding on the User.
• FLIGHTS TICKETS
• HOTELS/ GUESTHOUSES
• CARS
• TRAINS
• BUS
• VISA SERVICES
• INSURANCE
• EXPENSE MANAGEMENT
• TERMS OF THE AIRLINES
The airline tickets available through the Website are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies.
Quest2Travel merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline.
Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to Quest2Travel. As a facilitator Quest2Travel has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight.
Different tickets on the same airline may carry different restrictions or include different services and price.
The baggage allowance on given fare is as per the terms decided by the airline, and Quest2Travel has no role to play in the same. Some of the fares shown in the booking flow are "hand baggage fares" which do not entitle the User for free check in baggage and therefore the User will be required to pay separately for check in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to contact the airlines for detailed costs.
• CODE SHARE
Some airlines enter into "code share" agreements with other Airlines. This means that on certain routes, the airline carrier selling or marketing the flight ticker does not fly its own aircraft to that destination. Instead, it contracts or partners with another airline to fly to that destination. The partner airline is listed as "operated by" in the booking flow.
If your flight is a code share, it will be disclosed to you in the booking process and prior to payment.
Quest2Travel will disclose any such code-share arrangements to the User, only when the ticketing airline discloses it to Quest2Travel in the first place.
• PRICING
The total price displayed on the Website on the payment page usually includes base fare, applicable government taxes and convenience fee. Users are required to pay the entire amount prior to the confirmation of their booking(s). In the event the User does not pay the entire amount, Quest2Travel reserves its right to cancel the booking. User agrees to pay all statutory taxes, surcharges and fees, as applicable on the date of travel.
• TRAVEL DOCUMENTS
It shall be the sole responsibility of the User to ensure they are in possession of valid travel documents such as identity proof, passport, visa (including transit visa) etc. to undertake the travel. User agrees that in case of inability to travel for not carrying valid travel documents, Quest2Travel shall in no way be held liable.
User understands that the information (if any) provided by Quest2Travel regarding the travel documents is only advisory in nature and can't be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines of the respective jurisdictions the User may transit through or choose to visit.
• CHECK-IN TERMS
User should check with the airlines directly regarding the check-in timings. Usually, check-in begins 2 hours before departure for domestic flights, and 3 hours before departure for international flights.
User should carry valid identification proofs, passport, age proofs as may be required to prove the identity, nationality and age of the passengers travelling on a ticket, including infants.
• USE OF FLIGHT SEGMENTS
In the event User does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically cancelled by the airline. In such a scenario Quest2Travel has no control in the said process nor will be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules.
• CHANGES TO EXISTING BOOKING
Any changes that are made to any existing booking shall be subject to certain charges levied by the respective airline, apart from the service fee charged by Quest2Travel.
The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline's policy and fare class, charges for changes or modifications to existing bookings may vary.
• REFUND
Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to Quest2Travel receiving the same from the airlines. However, the convenience fee paid to Quest2Travel paid at the time of booking is a non-refundable fee.
All cancellations made directly with the airline need to be intimated to Quest2travel, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the Quest2Travel service fee which is independent of the convenience fee as mentioned above.
The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, Quest2Travel will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, Quest2Travel will credit the money to the same debit card.
Quest2Travel acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, guesthouse, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.
All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to Quest2Travel. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. Quest2Travel will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.
The hotel booking voucher which Quest2Travel issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can Quest2Travel be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. The liability of Quest2Travel in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of Quest2Travel (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the hotel.
Hotels reserves the sole right of admission and Quest2Travel has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. Quest2Travel will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of Quest2Travel. No refund would be applicable in case the hotel denies check-in under such circumstances.
The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. Quest2Travel would not, in any way, intervene in the same.
The primary guest must be at least 18 years old to be able to check into the hotel.
The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.
Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.
The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.
Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. Quest2Travel will have no control over waiving the same.
Booking of a hotel can either be "Prepaid", or "Pay at hotel" or "Bill to User" as per the options made available by a hotel on the Website of Quest2Travel.
In "Prepaid" model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by Quest2Travel.
At the hotel's or Quest2travel's sole discretion on case to case basis, the User may also be provided with an option to make a part payment to Quest2Travel at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide Quest2Travel with correct credit or debit card details. Quest2Travel may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
For security purposes, the User must provide Quest2Travel with correct credit or debit card details. Quest2Travel may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
Payment can be made either in INR or any other foreign exchange/currency as specified at the time of booking.
Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.
Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by Quest2Travel and solely at the behest of the Hotel.
In "Pay at hotel" model, the concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User must provide Quest2Travel with correct credit or debit card details. Quest2Travel may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
"Car" as may be used in this document includes all categories of transport vehicles like sedans, hatchbacks, sport utility vehicles, multi utility vehicles, and any other vehicle meant for transporting passengers.
"Car Operator" means all the car operators providing their vehicles along with their drivers;
Quest2Travel provides following types of options to its User(s):
• Outstation Car: This enables User(s) to book vehicles operated by car operators having All India Tourist Permit (AITP) vehicles and operating between two separate cities. On the basis of the demand/requirement of the User, Quest2Travel as a facilitator connects the User with the concerned cab operator.
• Car Rental (intracity and intercity): This enables User to book vehicles operated by car operators having AITP license on hire/rental basis. This service shall be provided for both intercity and intracity on exclusive basis by booking the entire Vehicle of the car/taxi operators.
• Airport Drop: This shall exclusively cater to the needs of User intending to travel from and to the Airport. The service provided is intracity in nature and shall not facilitate the User to book intercity Airport drops.
Quest2Travel does not operate car services on its own. In order to provide a comprehensive choice of car services, car types and prices to User, it has tied up with many Car Operators.
Quest2Travel acts only as a facilitator between the Car Operator and User. The transaction is always between the Car Operator and the User. It is the sole responsibility of the Car Operator to ensure it has all the requisite licenses, approvals, insurance and permits from appropriate authorities required to undertake the travel booked. Quest2Travel gives no warranty or assurance in regard to requisite licenses, approvals, insurance and permits which the Car Operator is supposed to obtain from appropriate authorities.
Quest2Travel shall not be responsible in any manner whatsoever for any claims with respect to the trip including without limitation, claims pertaining to timeliness, safety, continuity, uninterrupted travel, quality, conditions of vehicle or driving skill, the Car not departing or reaching on time, behavior of the car driver, interiors of the Car, cancellation of the trip by the Car Operator due to any reason whatsoever, the baggage of the User getting lost, stolen or damaged, the Car Operator providing a different type of Car to the User, the User waiting at the wrong boarding point, the User being dropped to nearest location by the driver of the Car due to any unavoidable circumstances, or any act or omission of Car Operator causing accident, loss of life to the User.
Quest2Travel will not be liable to User or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of the information derived by User through usage of Website, in so far as such information is provided by the Car Operator.
In case of break down or accident of Car where Car Operator has been unable to make alternative arrangement, Quest2Travel shall provide proportionate refund to User for uncovered distance. Any claims, liabilities or legal costs arising out of such event shall be borne by the Car Operator.
Booking of a Car is "bill to Company" as made available by the Car operator on the Website of Quest2Travel. In "Bill to Company" model, the total booking amount is paid by the Corporate to Quest2Travel, after the Car service is availed by the User, and the User is charged based on its usage of the Car services. Such total booking amount includes the base fare, applicable taxes, and any additional booking fee, service or convenience fee charged by Quest2Travel. For Corporate car vendors payment needs to be settled directly by the Corporate with the vendor.
Any booking is subject to applicable cancellation policy set out on the booking page or as communicated to the User(s).
In case of Car Rental and Outstation Car bookings, the booking amount paid does not include toll charges, interstate taxes, passenger taxes or any other applicable levies and the same shall be borne by the corporate.
Expenses like toll charges, permit charges, parking charges, entry fees, Service Tax & any other Government Tax as per Government guidelines are to be borne by the corporate.
The estimate cost provided at the time of booking is not to be construed as the final pricing for your trip unless specifically indicated. The final amount for your trip will be calculated based on actual usage (number of Kilometers and hours). Distance and time are calculated from garage to garage and not from the pick-up of the User for both within city and outside city trips.
The travel allowance wherever applicable has to be paid by corporate.
The User must carry a valid photo-id proof during the trip and present the same to the Car Operator or driver of the Car before boarding the Car. In the event of a mismatch in the identity of the User or traveler, the Car Operator or the driver of the Car may, at their discretion, deny boarding to such User.
Car Operator is obligated to commence the trip as soon as the User boards the Car. User shall report to Quest2Travel in case the driver denies to commence the trip for any reason whatsoever.
User shall board the Car on or within such time as informed at the time of booking or provided in the booking voucher. In case the User fails to board the car within the given timeline, Car Operator will have the liberty to cancel the booking.
User will not have any right, title or interest in the Car provided for the given trip.
Once a Trip is booked by User, changes in departure time, boarding or dropping points have to be informed to Quest2travel.
User shall be responsible and liable for their own safety and security of luggage. Quest2Travel shall not be responsible for any loss to User or their luggage in any event.
In the event of any dissatisfaction with any of the services provided by Car Operator or Quest2Travel, the matter must be reported directly to Car Operator or Quest2Travel, in order that appropriate action may be taken to remedy the problem.
• Arrive on time at the appointed pick up point as mutually agreed with Car Operator;
• Maintain and ensure good and humble conduct with Car Operator during the trip and on failure to do so, Car Operator may require such User to disembark the Car;
• Prior to commencement of trip, check and agree with Car Operator on dimension/weight of the luggage that can be accommodated in the boot space of the Car;
• Check the starting time and the reading on the odometer at the start of the trip. Disputes regarding the same will not be acceptable after completion of journey.
• Ask Car Operator to violate any traffic rules, or the city police or government rules or other applicable laws for any reason whatsoever;
• Coerce Car Operator to overload the boot space of the Vehicle with the User's luggage;
• Use services offered under this head for any purpose which is unlawful or illegal under the applicable laws;
• Insist on disembarking at any place expect the point of drop as provided by the User at the time of booking;
• Board the Car if he/ she is intoxicated or under influence of any drug or similar abusive substances.
Quest2Travel only acts as a facilitator for booking of train tickets and provides intending travelers merely with a platform to search for desired train tickets to be booked through IRCTC. All bookings or train reservations made through Quest2Travel are subject to the applicable Terms & Conditions as set out by Indian Railways.
Quest2Travel has no control over the booking flow, scheduling/re-scheduling, cancellations, confirmation from RAC to confirmed, delays, meal and berth preferences or any other lack or deficiency of services. Liability, if any, for the above-said stands against the Indian Railways.
Change in boarding point and name of passenger are not supported by the Website. For complete information on ticket amendments please read https://www.services.irctc.co.in/beta_htmls/Eticket_new_cancel.html.
Train functionality on the Website will not be functional between 2345 hours to 0030 hours or as specified by IRCTC due to system downtime or any other reason beyond the control of Quest2Travel.
At the stage of booking of e-tickets, customers will be automatically diverted to www.irctc.co.in website/app to input their IRCTC login credentials. Passengers are required to remember their IRCTC user name and password in order to book trains on Quest2Travel's Site.
E-tickets are booked and issued through Indian Railways only. Users can book a maximum of 6 seats/ berths in a booking. Seat/ berth allotment is done by Indian Railways based on their allocation logic. Quest2Travel does not guarantee allotment of preferred seat/ berth.
Only passengers with a confirmed e-ticket are permitted to board the train.
Passengers are required to carry valid ID Proofs at the time of travel or boarding the train.
Please visit including www.irctc.co.in or http://www.indianrail.gov.in for all relevant information/ queries pertaining to your bookings.
Quest2Travel's service charges are non-refundable.
Bookings can only be cancelled through the app or the website; offline cancellations are not permitted.
The bookings made on Quest2Travel's Site are subject to cancellation policy and charges levied by the Indian Railways. It may vary depending on the cancellation time and booking quota (tatkal/ general/ ladies/ premium etc.).
Railways automatically cancel the fully waitlisted e-tickets after chart preparation. The refund in such cases gets automatically credited to your bank account used for booking such tickets after deduction of Quest2Travel's charges.
Railways may offer special concessions/ discounts for senior citizens, female passengers and children. The amount or extent of concession is not decided by Quest2Travel. All customers are advised to check latest railways policies for applicable discounts.
Quest2Travel only provides a technology platform that connects intending travelers with bus operators. It doesn't operate any bus or offer the service of transportation to the User. Quest2Travel also doesn't act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.
The bus ticket booking voucher which Quest2Travel issues to a User is solely based on the information provided or updated by the bus operator regarding the seat availability.
The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and Quest2Travel has no control over such information provided by the bus operator
In its role as a technology platform to facilitate transactions between the bus operators and the Users, Quest2Travel shall not be responsible for the operations of the bus operator including, but not limited to the following:
• Timely departure or arrival of the bus;
• The conduct of bus operator's employees, representatives or agents;
• The condition of the bus, seats etc. not being up to the customer's expectation or as per the description provided by the bus operator;
• Cancellation of the trip due to any reasons;
• Loss or damage of the baggage of the customer;
• The bus operator changing a customer's seat for any reason whatsoever;
• Bus operator informing a wrong boarding point for the issuance of the booking confirmation voucher, or changing such boarding point eventually with or without any notification to Quest2Travel or the User;
• Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus
Users are advised to call the bus operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip.
At the time of boarding the bus, Users shall furnish a copy of the ticket, and any valid identity proof like Aadhar card, passport, PAN card or voter identification card or any other identity proof issued by a government authority.
Users are required to reach the boarding place at least 30 minutes before the scheduled departure time.
All tickets issued shall be non-transferable.
User needs to compulsorily obtain a bus ticket at the regular fare in case a child above the age of 5 years is accompanied by them, unless otherwise a particular bus operator specifies otherwise in their terms and conditions.
Cancellation of tickets can be done either through the User's login credentials in the Quest2Travel's website or mobile application, or by calling on the customer care number;
Any cancellation is subject to such cancellation charges as mentioned on the ticket.
Quest2Travel solely acts as a facilitator for visa processing and is not responsible for grant or rejection of User(s) visa in any manner whatsoever. Issuance of visa is a sole decision of concerned Embassy.
Services offered by Quest2Travel should not be considered or construed as Visa advisory or consultancy in any manner as it acts on the instruction of the User. User understands that he is solely liable to understand the requirement of Visa to undertake his travel booked for the desired destination country/Countries and then instruct Quest2Travel accordingly to initiate the Visa application process.
Quest2Travel role is limited to informing the User about the documentary requirements for applying for a visa of a specific country or jurisdiction, collecting those documents as provided by the User, and submitting those documents to the respective embassy or high commission. Such requirements for making a visa application (including, but not limited to, documentation, fees and time frames) are provided by Quest2Travel on the basis of the information provided by the respective embassy or high-commission. Quest2Travel cannot and will not advise on the merit, completeness, or the suitability of the documents, or the likelihood of approval or rejection of the visa being applied for.
Quest2Travel may also inform the average time taken for the processing of a visa application by the respective embassy or high commission. However, it is User's responsibility to approach Quest2Travel for application of Visa in a time bound manner so as to secure Visa prior to the date of departure.
Each country has varying requirements for passport and visa. For instance, certain nations require a minimum number of blank pages in succession or certain minimum balance period of validity of the passport. These requirements are established by those respective countries and are subject to change without notice. While Quest2Travel will make best efforts to ensure that its User(s) are given, correct and updated information, there may be instances where the requisite information is not made available to Quest2Travel, as a result of which Quest2Travel may not be able to provide the same to its customers. In such cases, Quest2Travel will not be held responsible for any inaccuracy in such information.
The approval or rejection of visa is at the sole discretion of the respective embassy or the high commission to which the visa application is submitted. Quest2Travel has no role in either assessing or processing the visa application. Such approval or rejection depends on a lot of factors, such as the information provided by User, current or previous nationality, place of application of visa, residence, gender, age, profession, recent travel and religion.
On the User's behalf, the concerned consulate, embassy or high commission, may call the User for a face to face interview, at its sole discretion. Quest2Travel shall have no role to play in this process. Quest2Travel will however inform the User about the date, time and any other requirements as communicated by the concerned Embassy or High Commission for the interview.
Quest2Travel may also appoint third party vendors for the visa application process for different countries. Such third-party vendors will be responsible for applying for the visa of customers for the respective countries they have been appointed for.
For visa applications where submission of passports is required, Quest2Travel shall take all necessary steps to ensure that the passport is safely delivered to the User. However, Quest2Travel shall not be held liable if the passport is lost in transit or misplaced by the logistics service provider.
The countries for which the visa application services are being offered is mentioned in the visa section of the desktop site and the mobile app. The list of countries is subject to change at the discretion of Quest2Travel.
Quest2Travel shall not be held liable for the acts and omissions of any consulate, embassy, authorities in delaying or not issuing the visa for any reason whatsoever. Quest2Travel also cannot be held liable for any incidental cost/expenses in connection thereto incurred by the User. In certain instances, even when a visa is issued, the User may be denied entry as it is the local immigration authorities which have a final say on entry decision.
In addition to Visa certain countries may require additional conditions to be fulfilled. For example, an "OK TO BOARD" approval may be required for User(s) travelling to Dubai. User understands that it is the complete discretion of the concerned Airline/ department to grant or reject "ok to board" and Quest2Travel has no role to play in this regard. Quest2Travel merely acts as a facilitator between the User and the concerned department/ Airlines for application of OK TO BOARD. User(s) are required to provide valid communication details (mobile number/ email id) at the time of applying for the Visa / OK TO BOARD services, as these will be the only point of contact for timely update on the status of User Visa / OK TO BOARD application by Quest2Travel.
By engaging Quest2Travel to facilitate the process of visa application, User authorizes Quest2Travel to file necessary visa application along with visa fees, embassy charges on his/ her behalf to concerned embassy.
The User undertakes to provide the documents required for the processing of the visa, promptly to Quest2Travel. The User further undertakes that the documents submitted are genuine and further the information provided by the customer is true and correct. Quest2Travel shall bear no responsibility to verify the genuineness of the documents or the information provided.
User(s) are also required to provide to Quest2Travel all necessary and correct information, to allow Quest2Travel to submit application for visa processing. Such information may include, but is not limited to, the User name, address, contact details, holiday destination, and any other information which Quest2Travel considers necessary for the purpose of processing the User's visa application.
Once Quest2travel returns passport and documents of a User to him/her, it is their responsibility to check that all requisite visas have been obtained and details mentioned therein are correct and matches to their travel itinerary. User shall also check his/her personal details mentioned on the visa issued.
In case of rejection, if User wishes to reapply/appeal against rejection of the visa, Quest2travel shall do the same strictly pursuant to the instructions of the User. The reapplying/appeal shall be a fresh transaction and the User will be liable to pay the applicable fee for such reapplying/appeal process along with service fee to Quest2Travel. Unless otherwise applied by the User, Quest2Travel will not initiate reapplication of any visa application.
In certain cases, the third-party vendor appointed by Quest2Travel may refuse to submit the User's visa application basis the credentials of a User, which may be decided on the basis of the documents submitted by the User. This will be done only in cases where the vendor is of the opinion that there exists a substantial risk of the visa being rejected. In such cases, if certain additional documents are required, the same will be informed to the User, and the application would be submitted only if the such additional documents are submitted and are found to be in order. However, if the application is not submitted by the vendor, the visa fee shall be refunded but the service fee of Quest2Travel shall remain nonrefundable.
Quest2Travel will charge the User a service fee towards the cost of providing the services of submitting the application on the User's behalf to concerned embassy. This service fee is in addition to the visa fees, embassy charges and other similar fees by whatever name called or as prescribed by the respective embassy. User shall pay the such service fee to Quest2Travel at the time of engaging Quest2Travel to provide the visa related services. Quest2Travel will not be liable to refund the service fees for any reason what-so-ever, even if the User ultimately decides not to submit the visa application, or if the visa application gets rejected.
In addition to the aforesaid service fees, any charges for logistics, i.e. pick up of documents, collection of passports, courier charges etc. or any other cost incurred by Quest2Travel beyond its regular scope of work shall be separately payable to Quest2Travel by the User.
Embassy fees, taxes, other charges which are not there under the control of Quest2Travel are subject to changes made by embassies or government authorities without prior notice to Quest2Travel, and Quest2Travel cannot be held liable for this. Such fees, taxes and other charges are not refundable after the visa application is submitted to the respective embassy. The aforesaid is as per the guidelines of the respective embassy, and Quest2Travel has no control over the same.
Quest2Travel's Expense Management system is integrated with Quest2Travel's travel management portal. This integration supports end to end travel work flow from submission, approval, booking and reimbursement of travel request of the User.
Quest2Travel makes it easy to keep track of business travel expenses through its Expense Management system. The Expense Management system will provide the User with a complete overview of the expenses made by the User. With advanced reporting, the User can easily assess the expenditure made on travel; other expenses, and identify areas where the User could cut the cost. Dashboards provide an "at-a-glance" view of travel and expense spending for the User, giving the visibility the User and User's management team require.
Expense reporting for Domestic and International travel supports: Travel policy compliant claims, Multi-currency claims, Maps daily/trip-wise individual limits for each spend category, auto links invoices for services booked through portal.
Local Expense Vouchers supports: Claims for intra-city visits, activities that require smaller denomination expenses for rail/bus/taxi/auto transport, refreshments, courier charges, etc. Monthly reimbursement of charges paid towards mobile and data card usage, fuel expenses etc.
Quest2Travel's expense management platform ensures appropriate expense policy's defined by the User's corporate are mapped and integrated and expense claims are transmitted to the corporate's financial accounting system.
By availing Quest2travel expense management platform ("System"), the User agrees to submit the information and claim within the specific guidelines prescribed by the corporate. Depending on the policy, approver from the corporate needs to approve the claim which will then be settled by Finance and Accounting team of the corporate.
The User shall be responsible and liable for providing the true and accurate details while submitting the information in the System and shall be solely liable for any error and omission in submitting the information in the system.
The User understands that the System are provided on "As Is" and "As Available" basis. Quest2Travel disclaims all and any kind, including merchantability, fitness for a particular purpose, non-infringement, title with respect to the System. Quest2Travel will not be liable to User for any direct, indirect, incidental or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from the information provided by the User through usage of System.
The User and the management will be intimated through SMS, email on the status of the claim which will be also be available on the portal in User's individual profiles. In case the claim is rejected depending on the company policy the User may modify and resubmit the claim for approval.
Quest2Travel will charge a service fee towards activating this expense management module which is optional.
Quest2Travel's service charges are non-refundable.